Returns & Exchanges
At Clive Coffee, we want you to be completely satisfied with your home espresso setup, which is why we offer a 30-day return window for most products. If your equipment doesn't meet your expectations, we are here to help you find the right fit or process a refund.
Initiate Your Request
Contact our customer support team or visit our online return portal with your order number and email address to begin the process.
Prepare the Equipment
Thoroughly clean and drain all water from your machine, then pack it securely in all original double-boxed packaging to prevent transit damage.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location.
Inspection and Refund
Once our technicians inspect the returned items for quality and completeness, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing